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Ireland – IT services: consulting, software development, Internet and support – Case Management System and Online Customer Web Portal

Awarded Contract award No deadline published

Description

In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.

Official source

Source: TED — Tenders Electronic Daily (Publications Office of the EU)

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View the official notice

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