Denmark – Telephone and data transmission services – Wireless Communication

DSB has been given the responsibility to automate the S-network, i.e., to transform the S-Train system from a traditional urban railway to a fully automated (GoA4) transport system. To execute this responsibility, DSB has set up a programme to deliver and implement the new capabilities needed for automating the S-network – “The Future S-network Programme”. The Future S-network Programme will be implemented through a number of separate projects that together will provide the fundament for DSB’s intended future operational and maintenance model for a fully automated S-network. One of these projects is the acquisition of wireless data communication and related services. The wireless data communication services to be delivered under the contracts covered by this tender shall enable transmitting of audio and real-time data streams between the future S-trains and central system setup in DSB´s data centres. This tender covers three (3) contracts for wireless data communication and related services. The services covered by the three (3) contracts are identical. Three contracts are tendered in order to obtain redundancy. However, one (1) of the three (3) contracts is conditioned. Accordingly, the third contract can only be activated in case it is concluded that the Mobile Connectivity available to DSB by using two Mobile Networks is not sufficient for DSB’s intended operation of driverless S-trains. In the event that one supplier’s mobile network becomes unavailable, DSB must be able to switch to another supplier’s mobile network in order to ensure the stable operation of the new driverless trains. On this basis, DSB does not wish to enter into contracts for the supply of mobile data with more than one supplier that uses the same mobile network for the provision of mobile data services for the fulfilment of the contract. Two suppliers shall be deemed to use the same mobile network for the fulfilment of the contract if mobile network data services are delivered under the contract using the same underlying radio access network (RAN) or mobile core network infrastructure. In connection with the award of contracts under this procurement, DSB will therefore not award more than one contract to tenderers that based on the tenderers’ statement in the tender will utilize the same mobile network for the fulfillment of the contract, as set out above. If DSB receives more than one tender that will utilize the same mobile network, cf. above, only the tender with the lowest evaluation price will be eligible for award. Any other tenders from tenderers using the same mobile network will not be awarded a contract. This is also the case if the implication is that less than three contracts may be awarded. II) Main Services Each contract covers the following main services: A) Initial Services B) Continuing Services Ad main service A) Initial Services The Initial Services shall cover all services necessary for the supplier to be able to deliver mobile connectivity to DSB. This shall include • Installation of terminal equipment (e.g. PE router) at three locations in the Copenhagen area appointed by DSB. • Establishment of fixed network between the supplier’s network and DSB’s two data centres, and fixed network to DSB’s test lab. • Delivery of approximately 450 SIM cards. • Integration between the supplier’s IT service management tool and DSB’s IT service management tool for appointed ITIL processes. • RAM demonstration report and coverage report providing insight into the supplier’s services and network. The supplier shall collaborate with DSB and other suppliers in the Future S-network Programme to ensure effective handling of all interfaces. Ad main service B) Continuing Services The supplier shall provide support and maintenance of the delivered solution (terminal equipment, fixed network, SIM cards, integrations) to ensure stable mobile connectivity. Continuing Services include: • 24/7/365 support. • Remote and onsite incident resolution according to defined SLAs. • Updates and patches. • Reporting related to SLAs, coverage of the Network, and other KPIs for the mobile network. DSB expects a monthly data usage of 12.166.670 megabytes from each supplier. As part of Continuing Services, the supplier shall collaborate with DSB and other programme suppliers in relation to managing the interfaces and analysis and resolution of Incidents affecting the S-network. *** In addition, the supplier shall deliver consultancy services and exit services on request. Further information is provided in the tender material.