Norway – Transaction-processing software package – The Future Business System

BIR and ReIT are in the midst of a comprehensive digital transformation to strengthen control in the entire value chain - from customer management to resource utilisation and waste management. A central step in this process is the procurement of a new business system that shall replace the current system, ISY Proaktiv, which has been in use for many years. ISY Proaktiv has had several CRM-like functions for the sanitation industry, but several of the system's functions and data processing processes are now considered more appropriate to handle in a combination of a modern data platform and other systems. In addition, the market for industry specific solutions has been dominated by few actors, which has led to limited innovation and development over time. Bir and ReIT would like to use this procurement to explore a broader spectrum of systems and open up to more suppliers than those who have traditionally delivered to the industry. Although sanitation has some distinctive needs - such as integration with the national land register - we see that many of the core processes can be handled by standardised CRM and ERP systems. To test this, we will carry out a Proof of Concept (PoC) where tenderers are given the opportunity to demonstrate how existing off-the-shelf systems can support our processes and requirements. Our assumption is that customer follow-up and general servicing are already a part of these systems and that we can adapt our processes to a standardised system. Although this first step focuses on replacing the current customer system, the procurement is a part of a major strategic commitment. The aim is to build a uniform, data driven business model where modern technology lays the foundation for a more efficient and innovative operation.